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Terms and conditions

1. Acceptance of general terms of sale

Stile Luce s.r.l. has its legal residence in Galatina (Le), via Corigliano 56, REC 160515 C.C.I.I.A Lecce, P.IVA 02447630753 and is the owner of the site www.stileluce.com.

The contract between Stile Luce s.r.l. and the Customer must be considered concluded when Stile Luce s.r.l. accepts the order.

This acceptance in considered tacit if not otherwise communicated by email or telephone to the customer. Forwarding an order the Customer declares they have examined and fully accepted the general terms and of payment reported below.

The Customer, once concluded the online purchase procedure, will save an electronic copy and to keep the present general terms of sale, in accordance with the provisions laid down in the artt. 50 and following of the D.Lgs. 206/5.

Fiscal records regarding the ordered products will be provided by Stile Luce s.r.l. for the Customer when the products will be shipped. The invoice will be issued automatically in the name of who has made the registration, as private or company. If the Customer wanted the invoice to be put on a name/company name different from the one registered, they should communicate the possible other name/company name by mail, right after forwarding the order. Otherwise, Stile Luce s.r.l. will issue the receipt or the invoice in the registered name.

2. Delivery

Items delivery is subject to the payment by the Customer by one of the payment methods offered by Stile Luce s.r.l. The goods will be shipped and delivered in suitable boxes or packages. Packing material is included in the price.

Delivery conditions and terms different from those provided for in the General Terms must be agreed in advance between the Customer and Stile Luce.s.r.l. and accepted by the latter with the confirmation of the order sent by e-mail.

Fiscal records (invoice or receipt) will be sent by Stile Luce s.r.l. with the goods or by e-mail.

After the payment will be received, we will promptly inform you on the stock availability and we will ship the goods.

Please when you register make sure to include your address and telephone. It is up to the Customer to be available on the day scheduled for the delivery. Furthermore, it will be in Stile Luce s.r.l. power to exclude the Customer from the service for lacking cooperation. No liability can be imputed to Stile Luce s.r.l. in the event of a delay of the fulfillment or the delivery of the placed order.

Goods shipment will be provided for by courier. We reserve the right to choose the most suitable courier for each shipment: BARTOLINI,TNT,EXECUTIVE,SDA etc., on the account of the features of each single package. Once the goods are shipped, an e-mail will be sent to the Customer with the recap of the agreed conditions, the number of the consignment note, the courier references to verify, if they wish to, the shipment status whether online or contacting the courier.

Important:

At the time of delivery by the courier the Customer has to check: 

• that the number of the packages is the one reported in the packing slip; 

• that the packaging is intact, not damaged nor wet or somehow altered, even adehsive tape or packaging paper.

Possible damages to the packaging and/or to the product or the mismatch of the number of the packages or of the indications must be immediately pointed out, placing “GOODS UNCHECKED” on the Proof of Delivery of the courier. After having signed the packing slip, the Customer will not not be able to contest the outer features of what has been delivered. 

If the goods were damaged please contact us immediately at the email address acquisti@stileluce.com.

The courier will try to deliver the goods twice. If the customer is not home at the second attempt, the costs for the third delivery will be charged on the recipient; otherwise, it will be possible to collect the goods at the local seat of the courier. If the goods are not collected by the 5th business day or if it is not possible to deliver them to the address communicated when the goods have been purchased, what has been ordered will be sent back in the warehouses of Stile Luce s.r.l.

3. Right of Withdrawal

In order to assure a complete warranty to the Customer, Stile Luce s.r.l. offers the possibility to withdraw in accordance with the current rules for the termination and the return of the goods (artt. 64 and following of D. Lgs 206/05). If you are not satisfied with the product you received, because it does not match the description or the pictures, you can return it within 10 days from the delivery.

The Right of Withdrawal is subject to the following conditions:

• the right applies to the product purchased as a whole: it is not allowed to apply the right of withdrawal only on a part of the purchased good; 

• the purchased good shall be returned intact and with the whole original packaging (including packaging material and documents); in order to limit damages to the original packaging, we recommend, when it is possible, to put it in a second box; in all cases, please avoid to put labels or adhesive tapes straight on the original packaging of the product 

Except for possible costs of restoration for ascertained damages to the original packaging, Stile Luce s.r.l. will arrange to refund the whole amount of money payed by the customer within 5 business days from the return of the goods through the full cancellation of the amount charged on the Credit card or Bank Transfer. In the latter case, the Customer will have to communicate promptly the bank account where to obtain the refund (cod. ABI - CAB – Current account of the invoice head). The Right of withdrawal terminate completely when the essential condition of integrity of the good (packaging and/or content) is missing, if Stile Luce s.r.l. verifies:

a) the outer and/or the inner packaging is missing 

b) essential parts of the item are missing

c) the product is damaged for causes other than its transport.

If the right of withdrawal terminates, Stile Luce s.r.l. will provide to return to the sender the purchased item, charging them for the shipment costs.



4. Customer Obligations

The Customer commits, once concluded the online purchasement, to print and keep present general terms and specifications of the purchased item. It is striclty forbidden for the purchaser to give false and/or invented information during the registration, which is necessary in order to start the procedure of activation of the present contract for him/her and the following communications. Anagraphical data and e-mail must be only the legal ones of the purchaser.

Stile Luce s.r.l. reserves the right to legally pursue any violation and abuse, in protecting the customers interests and rights. The Customer releases Stile Luce s.r.l. from any liability deriving from the issue of wrong fiscal documents due to mistakes related to the data given by the Customer, since the Customer is the only in charge of their correct insertion.