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Returns and refunds

The right of withdrawal applies to all the items on sale on our platform within 10 business days from the date you received it. 

Aren’t you satisfied with the item you purchased? Has it been delivered already damaged or does it have any fault? No problem! All the return procedures for exchange or return of goods are charged to Stile Luce. 

To Ask for a return is quick and easy. Each operation will be handled in 3 business days.

For all the users registered on our platform:

You need just to log in and open the section “My orders”. Choose the purchase you want to return and fill the appropriate field. Later you will receive an email with the return packing slip you will have to print and attach to the package. Affix the pre-printed label we will send you on the original box (or another as solid as the original), covering the previous label. The courier will pass by within 2 days to pick the box up.

For "Guest" purchasers on our platform (unregistered users)

Please send an email to acquisti@stileluce.com giving us the order number and the reason why you want to return the item. You will be contacted to schedule the pick up of the package. You may contact us by telephone at the following numbers: 0836/562856 or 0836/569159.

Returned items will be picked up only at the address you indicated when you ordered. We will refund or exchange returned items according to the instructions. If there were disconformities in the return procedure, the package will be sent back.